Terms and Conditions

Payment Methods

GANACHE online accepts PayPal, Visa, Mastercard and direct deposits.  Please email GANACHE info@ganacheboutique.com.au for banking details.

GANACHE showroom accepts Visa, MasterCard and American Express.

Prices shown are in Australian dollars AUD.

International Customers

Please note the final price charged to international customers will be subject to the exchange rate applied by your credit or debit card company. Customers outside Australia will also be liable for any relevant customs/import duties, foreign taxes or other fees, which may be imposed. The recipient of the parcel must pay these additional charges. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.

Processing Your Order

All orders are subject to acceptance and availability. Items in your shopping bag are not reserved and may be purchased by other customers.

GANACHE reserves the right not to accept your order in the event, for example, that we are unable to obtain your payment, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

Colours

We have made every effort to display as accurately as possible the colours of our products. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

Faulty Items

If the item you received is faulty, please let us know within 2 days from receipt by emailing GANACHE info@ganacheboutique.com.au. Please include as much detail as possible about the order and the problem with the item.

Items are classified as faulty if they are received damaged.  If the item cannot be repaired or replaced by GANACHE, GANACHE will issue a full refund.

Exchange

If you wish to exchange your item for an alternative style or size or store credit, please let us know within 2 days from receipt by emailing GANACHE info@ganacheboutique.com.au.  GANACHE does not offer refunds.

GANACHE does not offer exchange on ‘sale’ tems.

You are responsible for the cost of returning goods to us.

If in Australia or Tasmania, please send your returned goods to us via registered post together with a copy of your receipt, to –

GANACHE Fashion Boutique
PO Box 738
Port Melbourne Victoria 3207
AUSTRALIA

If you return an item for an exchange, a $10 re-delivery fee will be required by you, the customer.

If overseas, please send your returned goods to us via DHL together with a copy of your receipt, to –

GANACHE Fashion Boutique
Apartment 206, 99 Dow Street
Port Melbourne Victoria 3207
AUSTRALIA

If you return an item for an exchange or store credit, the responsibility for any Australian government charges and other fees which may be imposed on GANACHE will rest with you, the customer, and payment will be required immediately so that the item can be released to GANACHE.  A DHL invoice will be emailed to you, the customer, for immediate payment.  Once the returned item has been released to GANACHE, the new item will be delivered to you, the customer, for a further AUD $50 re-delivery fee.

Items should be returned new, unused and with all GANACHE and designer swing tags still attached. Returns that are damaged, soiled or altered will not be accepted and will be sent back to the customer.

Please email GANACHE info@ganacheboutique.com.au if any of your purchases have been delivered without swing tags.

You will be notified by email once your return has been received and processed.

Refunds

GANACHE does not offer refunds.

‘Sale’ Items

GANACHE does not offer return, exchange or refund on ‘sale’ items.

Store Credits

GANACHE store credits are valid for 3 months from issue date and will be emailed to you in a form of an online Coupon. When placing your next order, simply type in the Coupon code in the Coupon box in the Checkout Page and check that your discount has been applied.  Please email GANACHE info@ganacheboutique.com.au if you need assistance.

Store credits cannot be transferred to another person or account.

Store credits cannot be redeemed or refunded for cash.

Promotional Codes

From time to time GANACHE will run offers using promotional codes in the form of an online Coupon.  When placing your order, type in the Coupon code in the Coupon box on the Checkout Page and check that your discount has been applied.  Please email GANACHE info@ganacheboutique.com.au if you need assistance.

GANACHE promotional codes are non-transferable and there is no cash alternative.

Enjoy 10% off on Pre-Purchase items only.  Please email GANACHE info@ganacheboutique.com.au for the coupon code.

Sizing

The sizing and cut will vary between brands. If you are between sizes or need assistance selecting the proper size, please email GANACHE info@ganacheboutique.com.au.

The sizing that GANACHE uses is XXS, XS, S, M, L, XL & XXL. Please use this chart http://www.ganacheboutique.com.au/sizing/ as a general guide only.

Pre-Purchase

Because some of our items are hot off the press we offer a Pre-Purchase facility that allows you to order and pay for this item prior to its launch. This enables you to secure your purchase.

All items available for Pre-Purchase will be clearly identified in the ‘Details’ section of that item as ‘Pre-Purchase’ together with the expected delivery date.

The Shopping Cart process for a Pre-Purchase is the same as for an immediate delivery order. We will then fulfill and deliver your Pre-Purchase following the individual item launch date.

Delivery Information

Free Deliveries within Australia and Tasmania

GANACHE uses Australia Post for all deliveries via standard post, for FREE, within Australia.  Please allow 3-7 business days for delivery.  Your order will require a signature upon delivery.

We aim to dispatch all orders within 48 hours, save for weekends and public holidays.  IMPORTANT Orders placed 27th & 29th September 2017 will be dispatched on Monday 2nd October 2017.

If you would like to track your order, please email GANACHE info@ganacheboutique.com.au for the Australia Post tracking code.

If your order is for multiple items, all items will be delivered together, for FREE.  If you wish for available items to be delivered separately, a $20 delivery fee will be required by you, the customer.

If you return an item for an exchange, a $10 re-delivery fee will be required by you, the customer.

International Deliveries

GANACHE uses DHL for all international deliveries for a flat rate of AUD $50 per item.  Your order will require a signature upon delivery by DHL.

We aim to dispatch all orders within 48 hours, save for weekends and public holidays.  IMPORTANT Orders placed 27th & 29th September 2017 will be dispatched on Monday 2nd October 2017.

Your order may be subject to customs clearance procedures which can cause delays beyond our control. GANACHE cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with you, the customer. We suggest you contact your local customs office for more information.

If you would like to track your order, please email GANACHE info@ganacheboutique.com.au for the DHL tracking code.

If your order is for multiple items, all items will be delivered together.  If you wish for available items to be delivered separately, a $100 delivery fee will be required by you, the customer.

If you return an item for an exchange or store credit, the responsibility for any Australian government charges and other fees which may be imposed on GANACHE will rest with you, the customer, and payment will be required immediately so that the item can be released to GANACHE.  A DHL invoice will be emailed to you, the customer, for immediate payment.  Once the returned item has been released to GANACHE, the new item will be delivered to you, the customer, for a further AUD $50 re-delivery fee per item.

GANACHE unfortunately cannot deliver goods to the following countries – Algeria – Argentina – Belarus – Bulgaria – Egypt – Indonesia – Lithuania – Macedonia – Nigeria – Philippines – Romania – Russian Federation – Ukraine – Yugoslavia – Turkey – Pakistan – Malaysia – Israel – Hungary – Mexico – Estonia – Latvia.