Free Deliveries within Australia
GANACHE uses Australia Post for all deliveries via standard post, for FREE, within Australia. Please allow 3-7 business days for delivery. Your order will require a signature upon delivery.
We aim to dispatch all orders within 48 hours, save for weekends and public holidays.
If you return an item for an exchange, a $10 re-delivery fee will be required by you, the customer.
GANACHE uses DHL for all international deliveries for a flat rate of AUD $50 per item. Your order will require a signature upon delivery by DHL.
Your order may be subject to customs clearance procedures which can cause delays beyond our control. GANACHE cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with you, the customer. We suggest you contact your local customs office for more information.
If you would like to track your order, please email GANACHE firstname.lastname@example.org for the DHL tracking code.
If you return an item for an exchange or store credit, the responsibility for any Australian government charges and other fees which may be imposed on GANACHE will rest with you, the customer, and payment will be required immediately so that the item can be released to GANACHE. A DHL invoice will be emailed to you, the customer, for immediate payment. Once the returned item has been released to GANACHE, the new item will be delivered to you, the customer, for a further AUD $50 re-delivery fee per item.